ACTUAL PEOPLECERT ITIL-4-BRM EXAM DUMPS - PASS EXAM WITH GOOD SCORES

Actual Peoplecert ITIL-4-BRM Exam Dumps - Pass Exam With Good Scores

Actual Peoplecert ITIL-4-BRM Exam Dumps - Pass Exam With Good Scores

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Tags: ITIL-4-BRM Test Questions Vce, Accurate ITIL-4-BRM Prep Material, ITIL-4-BRM Valid Test Vce, ITIL-4-BRM Latest Exam Pass4sure, Free ITIL-4-BRM Sample

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q38-Q43):

NEW QUESTION # 38
Which is an example of 'Analysing the Voice of the customer'?

  • A. Interpreting feedback from customers about a software application and prioritizing actions
  • B. Performing regular reviews of 'Voice of the customer' activities
  • C. Surveying customers about their opinions of a new software application
  • D. Responding to a customer regarding their concerns about relationship management activities.

Answer: A

Explanation:
Analysing the Voice of the Customer involves reviewing and interpreting customer feedback to identify priorities and actions, which is exemplified by interpreting feedback and prioritizing actions.


NEW QUESTION # 39
Which is an example of an approach to managing a business relationship in a clear domain?

  • A. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
  • B. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
  • C. A business relationship manager is provided high-level guidance for customer discussions
  • D. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest

Answer: B

Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.


NEW QUESTION # 40
Which business relationship activity is MOST LIKELY to need leadership competency?

  • A. Identifying stakeholders and relationship model
  • B. Reviewing and adjusting business relationship models
  • C. Embedding business relationship models into service value streams
  • D. Following a business relationship model

Answer: C

Explanation:
Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.


NEW QUESTION # 41
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience

  • A. 1 and 2
  • B. 1 and 3
  • C. 3 and 4
  • D. 2 and 4

Answer: D

Explanation:
Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers.
Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.


NEW QUESTION # 42
Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

  • A. IT service provider
  • B. Service consumer
  • C. Key stakeholders
  • D. External regulators

Answer: B

Explanation:
A core challenge for Business Relationship Management is that the practice often lacks insight into the operating models of the service consumer, which hampers its ability to align services with consumer needs.


NEW QUESTION # 43
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