ITIL-4-BRM EXAM ACTUAL TESTS, 100% ITIL-4-BRM ACCURACY

ITIL-4-BRM Exam Actual Tests, 100% ITIL-4-BRM Accuracy

ITIL-4-BRM Exam Actual Tests, 100% ITIL-4-BRM Accuracy

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Tags: ITIL-4-BRM Exam Actual Tests, 100% ITIL-4-BRM Accuracy, ITIL-4-BRM Exam Guide, Reliable ITIL-4-BRM Cram Materials, ITIL-4-BRM Latest Exam Test

The ITIL-4-BRM exam questions given in this desktop ITIL 4 Specialist: Business Relationship Management (ITIL-4-BRM) practice exam software are equivalent to the actual ITIL 4 Specialist: Business Relationship Management (ITIL-4-BRM) exam. The desktop Peoplecert ITIL-4-BRM practice exam software can be used on Window based computers. If any issue arises, the ExamcollectionPass support team is there to fix the issue. With more than thousands of satisfied customers around the globe, you can use the Peoplecert ITIL-4-BRM Study Materials of ExamcollectionPass with confidence.

Peoplecert ITIL-4-BRM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 2
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 3
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 4
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 5
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

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100% Peoplecert ITIL-4-BRM Accuracy, ITIL-4-BRM Exam Guide

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q23-Q28):

NEW QUESTION # 23
What is an output of the 'managing business relationship journeys' process?

  • A. Business relationship principles and models
  • B. BRM training and awareness material
  • C. A review of the organization's culture
  • D. Updated relationship records

Answer: D

Explanation:
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.


NEW QUESTION # 24
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
Which TWO factors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users

  • A. 3 and 4
  • B. 1 and 2
  • C. 2 and 3
  • D. 1 and 4

Answer: B

Explanation:
Dependencies on partner and suppliers (1) and on other internal service providers (2) introduce additional complexity in coordinating and managing the end-to-end service relationship.


NEW QUESTION # 25
What key question should be asked when verifying and adjusting a business relationship model?

  • A. Does the agent understand the context and the applicable relationship model?
  • B. Is this a new or existing relationship?
  • C. Did we deviate from the model or did the model not work as expected?
  • D. Is there an applicable relationship model?

Answer: C

Explanation:
Verifying and adjusting the business relationship model requires assessing whether deviations occurred because the process wasn't followed or because the model itself was ineffective.


NEW QUESTION # 26
Which is an example of 'Analysing the Voice of the customer'?

  • A. Performing regular reviews of 'Voice of the customer' activities
  • B. Responding to a customer regarding their concerns about relationship management activities.
  • C. Interpreting feedback from customers about a software application and prioritizing actions
  • D. Surveying customers about their opinions of a new software application

Answer: C

Explanation:
Analysing the Voice of the Customer involves reviewing and interpreting customer feedback to identify priorities and actions, which is exemplified by interpreting feedback and prioritizing actions.


NEW QUESTION # 27
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?

  • A. Managing business relationship exceptions
  • B. Maintaining business relationship models
  • C. Coordinating interactions between the service provider and service consumer
  • D. Developing business relationship models

Answer: C

Explanation:
Both the business relationship manager and agents collaborate to coordinate interactions between the service provider and service consumer, ensuring seamless communication and alignment.


NEW QUESTION # 28
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